Your number.
Your privacy.

This policy explains how Hook, operated by WE CODE INFORMATION TECHNOLOGY COMPANY, processes information when you browse and use its marketplace in Saudi Arabia.

What we process

• A guest identifier lets you browse without signing up. Your Saudi mobile number is used by Google Firebase Authentication to verify your account and prevent abuse. SMS codes are not published.
• Public requests, offers, comments, product photos, and the area you choose are visible to other users under a generated alias. Public content is screened to remove contact information and prohibited content.
• Order agreements, status events, and private messages are available to the participants in that order and to our service systems as needed to operate, protect, and support the service.
• When you enable notifications, we store a device notification token and your preference. Matching uses the city or area you choose. If you tap Use my location, your device asks for foreground location permission and uses the operating system’s geocoding service to suggest a Saudi city. Hook saves only the city you confirm, not coordinates or a street address. You can choose a city manually instead; there is no background location tracking.
• Service providers process technical connection data, including IP addresses and operational logs, to deliver and secure the service.

Text, photos, and automated processing

With your permission, draft text, your selected area, and photos you choose are sent to Google Gemini through our server to classify, match, improve, and check public content. This includes drafts while you type. Google processes this information as a service provider. Do not include sensitive personal information. Your phone number and private order conversations are not sent to Gemini by these features. Automated checks can make mistakes; you can report content for review.

Who processes data

We use Google Firebase and Google Cloud for authentication, storage, database, hosting, and server operations; Google Gemini for text and image processing; and Expo and Apple Push Notification service for opted-in notifications. Data may be processed outside Saudi Arabia where these providers operate. We do not sell personal information or use it for cross-app advertising tracking.

Notifications

Discovery pushes require a located request and explicit sender permission. Recipients must also opt in. You can disable nearby-match alerts in Settings or system notification settings. Logging out disables this installation’s registered notification token.

Retention and your choices

You can export data and request deletion in Me → Settings. Deletion runs on our server and removes your account, public posts, offers, comments, uploaded market photos, and your authored order messages. A redacted agreement and the other participant’s own messages may remain in their shared order record. Limited security records, such as a one-way account identifier preventing reuse of deleted sessions, and temporary provider backups or operational logs can remain for security and recovery purposes. Draft analysis records expire and are periodically deleted.

You can withdraw automated-processing permission in Settings. This stops new draft and photo processing; browsing remains available. Deleting the app alone does not delete your account. For access, correction, deletion, or privacy questions, contact wecodesaudi@gmail.com.

Children and changes

Hook is intended for adults. We do not knowingly offer accounts to children. We may update this policy when the service changes; the current date appears below.